At Teflex plastics and Flexaseal, we strive to provide the highest quality products and services. However, we understand that sometimes products may not meet your expectations. This returns and refunds policy outlines the procedures for returning products and obtaining refunds.
To be eligible for a return, the following conditions must be met:
1. Products must be returned within 15 days of delivery.
2. Products must be in their original packaging and condition.
3. Products must not have been used or altered.
4. Products must be accompanied by a valid proof of purchase.
To initiate a return, please follow these steps:
1. Contact our customer service team via
2. Clearly mark the RMA number on the outside of the return package.
3. Ship the return package to 30 kelly rd, Jetpark, Boksburg, JHB, RSA.
Once we receive the returned product, we will process a refund in the original payment method. Refund options include:
1. Full refund: We will provide a full refund for the returned product, minus any shipping costs.
2. Store credit: We will provide a store credit for the returned product, which can be used towards a future purchase.
3. Exchange: We will exchange the returned product for a different size, colour, or style, subject to availability.
Refunds will be processed within 5-7 business days of receiving the returned product.
The following products are non-returnable:
1. Custom orders.
2. Products damaged due to misuse or neglect.
3. Products that have been altered or modified.
If you have any questions or concerns about our returns and refunds policy, please contact our customer service team at